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Legal Terms & Conditions

Sentry Surgical Supply Inc. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Sentry Surgical Supply and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Sentry Surgical Supply, and upon Customer’s receipt of Sentry Surgical Supply’s invoice enclosed with items delivered to Customer, or upon Customer’s receipt of Sentry Surgical Supply’s credit memorandum or statement, whichever occurs first.

ORDERING ADVANTAGES

Sentry Surgical Supply offers three convenient ways to place an order:

  1. Order online at www.sentrysurgical.com
  2. You can call TOLL FREE 1-800-697-3687 Monday–Friday 8:30am–4:30pm (EST) to speak with one of our helpful Account Managers.
  3. Fax ordering is available. Simply fill out the Fax Order Form, and fax your order to 1-610-265-5034.

DELIVERY TERMS

Continental U.S.:

  • All orders will be subject to handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders and equipment purchases are subject to additional charges.

Alaska & Hawaii:

  • Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Additional surcharges may apply when special services are requested.

We only ship inside the United States.

IF YOU HAVE ORDERED OR RECEIVED A WRONG PRODUCT:

Call our customer service department at 1-800-697-3687 within 15 days of invoice date to receive a return authorization. The merchandise must be returned in its original unopened container, unmarked and properly packaged, along with a copy of your invoice and a description of the problem.

*Please note these exceptions:

  • EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment must be returned in the original unopened packaging, unmarked and properly packaged. Special order equipment is not returnable. All equipment returns are subject to a restocking fee. Equipment is backed by the manufacturer ’s repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment.
  • Open or defective equipment will be covered by manufacturer’s warranty.
  • SPECIAL ORDER ITEMS: Products that we do not ordinarily stock are not returnable.
  • OPENED COMPUTER HARDWARE AND SOFTWARE: Not returnable.
  • CONTROLLED DRUGS: Not returnable.
  • Items that cannot be returned to manufacturer for credit are not returnable.
  • You will receive 100% credit for all products returned within 15 days of invoice date (except on exceptions noted.) For products returned after 15 days from invoice date, a 20% handling charge will apply.
  • Expired products are not returnable.
  • Immune globulin products are not returnable.
  • Shipping charges will apply on all returns.
  • Shortages or errors in shipments must be reported within 5 days of invoice date to issue credit (if applicable).
  • HAZARDOUS MATERIALS: Not returnable.
  • Any item marked nonreturnable.

WE’RE SORRY THAT WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. 

PAYMENT TERMS

We offer Convenient Payment Terms

  • PAYMENT METHODS: For your convenience, we provide several payment alternatives. We accept most major credit cards. Please have your credit card number ready when placing your order. In addition, for qualifying customers, any order can be billed to your account. All invoices are payable within 30 days

OPEN ACCOUNTS RECEIVABLE: All unpaid accounts receivable past 30 days are subject to a 1.5% finance charge.

Legal Terms and Conditions

SCOPE

These Legal Terms and Conditions apply to the entire Sentry Surgical Supply Web site and all portions of the site contained therein.

USE OF THIS WEB SITE

Use of this Web site and access to the material it contains is subject to the following Legal Terms

and Conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Web site, you will not use the Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Web site in any manner that could damage, disable, overburden, or impair any Sentry Surgical Supply server, or the network(s) connected to any Sentry Surgical Supply server, or interfere with any other party's use and enjoyment of the Web site. You may not attempt to gain unauthorized access to any computer systems or networks connected to any Sentry Surgical Supply server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Web site. Sentry Surgical Supply makes no representation that the Web site is appropriate or available for use in locations outside the United States, and accessing the Web site from territories where such content is illegal is prohibited. Those who choose to access this Web site from locations outside the United States do so at their own initiative and are responsible for compliance with all applicable laws.

SECURITY

You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify Sentry Surgical Supply of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.

LINKS TO OTHER WEB SITES

This Web site may contain links to other Web sites not owned or managed by Sentry Surgical Supply or its affiliates. Sentry Surgical Supply provides such links solely for the convenience of our visitors. Sentry Surgical Supply is not responsible for the accuracy, legal or regulatory compliance, decency, or any other aspect of the content of such sites, and such sites are not investigated, monitored, or checked for accuracy or completeness by Sentry Surgical Supply. The inclusion of links to such sites does not imply approval or endorsement of the site by Sentry Surgical Supply or any association with its operators. We urge you to read the terms of use policies on linked Web sites before utilizing their products or services as Sentry Surgical Supply is not responsible for these areas.

PROPRIETARY RIGHTS

Copyrights. Sentry Surgical Supply is the owner or licensee of all copyrights in and to the content on this Web site, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved. Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with Sentry Surgical Supply or its licensors. Sentry Surgical Supply and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Web site for any purpose not expressly authorized herein without the prior written permission of Sentry Surgical Supply or its licensors is forbidden.
Trademarks. All trademarks, service marks, trade names, logos, and other designations (collectively the "Marks") are the sole property of Sentry Surgical Supply, or other third parties that have granted Sentry Surgical Supply the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the written permission of Sentry Surgical Supply or such third party that may own the Marks displayed.
Your Information. We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Web site by you and all information provided by you in any manner consistent with our Privacy Statement. 

TYPOGRAPHICAL OR OTHER ERRORS

While Sentry Surgical Supply takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. Sentry Surgical Supply does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While Sentry Surgical Supply makes reasonable efforts to prevent unauthorized tampering with the Web site, Sentry Surgical Supply does not guarantee that its efforts will always be successful. Therefore, as set below, Sentry Surgical Supply does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.

DISCLAIMER OF WARRANTIES

Sentry Surgical Supply MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEB SITE MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. SENTRY SURGICAL SUPPLY  PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE LEGAL TERMS AND CONDITIONS, AT THE WEB SITE WITHOUT NOTICE. FURTHER, SENTRY SURGICAL SUPPLY  ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. SENTRY SURGICAL SUPPLY  SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE.
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
Sentry Surgical Supply makes no representation that the Web site or its contents are appropriate for use in every country of the world. Your use of this Web site is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Web site may not be legal by certain persons or in certain jurisdictions.
Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases.

LIMITATION OF LIABILITY

Use of the Sentry Surgical Supply Web site or any software application installed by you in connection with the use of this Web site, is at your sole risk. While Sentry Surgical Supply makes reasonable efforts to ensure the safety and functionality of our Web site and any software applications associated with its Web site, these efforts may fail and errors may occur. IN NO EVENT SHALL SENTRY SURGICAL SUPPLY  OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE (OR THE CONTENT PROVIDED AT THIS WEB SITE ON ANY WEB SITE RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS WEB SITE OR USERS' INABILITY TO USE THE CONTENT CONTAINED IN THIS WEB SITE (OR ANY OTHER WEB SITE), ON ANY THEORY OF LIABILITY. SENTRY SURGICAL SUPPLY  WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF SENTRY SURGICAL SUPPLY  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SENTRY SURGICAL SUPPLY 'S LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO SENTRY SURGICAL SUPPLY  FOR ACCESSING THIS WEB SITE OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE LEGAL TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.

 

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